Privacy Policy

Last updated: 11 Mar, 2026

SaleAssist Innov8 Pvt Ltd(hereinafter referred to as "SaleAssist Innov8"or "our"or "us"or "we") are committed to respecting and safeguarding the end-user's (hereinafter referred to as "end-user"or "you"or "your"or "customer") privacy online. This Privacy Policy applies to your information that we collect and receive on and through your use of the SALEASSIST Video Conferencing software available in all platforms ("Software"), https://SaleAssist.ai ("our Website") and other related services (together "Services"). This Privacy Policy applies to all users, and others who use our Services, but it however does not apply to practices of businesses that we do not own or control, or to people we do not employ.

This privacy policy describes the Services' practices and procedures on the collection, use, processing and disclosure of your personal data, that you have consensually provided, when you use our Services. We will not use or share your data with anyone except as mentioned in this Privacy Policy.

SaleAssist Innov8, through SALEASSIST provides video conferencing and WhatsApp Business API (WABA), RCS Messaging services to users in India and worldwide. Our Privacy Policy helps explain how we handle your information shared with us and provides for the following:

• The type of information collected from end-users, including sensitive personal data or information;
• The purpose, means and modes of usage of such information;
• How and to whom we will disclose such information; and
• The steps we take to protect your privacy.

You can use our Services without revealing who you are or providing any personal information about yourself, unless otherwise required for specific services.

By using our Services, you agree to the terms of this Privacy Policy. Please read the following Privacy Policy to understand how your personal information will be treated as you use our Services. The following also discloses our information gathering and dissemination practices.

Our Services may contain links to other websites. Your browsing and interaction on any third party website or service, including those whose links can be accessed through our Services, are subject to such third party's own terms and conditions and policies.

Using our Services

If you browse through our Website without entering any personal data, we will gather and store certain information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide to identify yourself. If you are only browsing our Website, we collect the following information: IP address, the type of browser and operating system used to access our Website, the date and time you accessed our Website and if you were linked to our Website from another website, the address of that website as well as additional information related to your visit will be collected.

Information Collected

Information customer provides: We collect the e-mail addresses, device brand, device model & hardware device id of customers who communicate with us or using our product. We also collect information provided to us by customers. Collected information includes the following: name, address, e-mail address, telephone number, company name and country including IP addresses for the meeting participants, the user specified URL used to host the meeting, and information about the phone numbers that connect to the meeting (if audio connection is made via a telephone call).

Metadata: Duration of the meeting and/or call, email addresses, names, or other information that a participant enters to identify themselves in the meeting, join and leave time of participants, name of the meeting, date, time that the meeting was scheduled, chat status (unless a setting is actively chosen by user), call data records, dashboards and reports and response to requests for support.

No financial Information collected: We do not collect credit card information or other sensitive financial information of SaleAssist Innov8 customers for orders placed online. We use third party payment platforms to provide a very secure payment process for you.

Information collected for Support Services: If you request remote support services, such as technical support or software installation or upgrades, we may collect certain information required to fulfil your request. All of the above shall collectively be referred to as "Information".

Storage of Information and how we process it

To provide the Services, we process network and usage Information. In some cases, meeting related content, which may contain personal information, is temporarily stored to enable user functionality in a SALEASSIST video meeting. If you use the chat function, chat content is stored during the meeting which is encrypted. In case the setup is done at your server, all data and recordings are stored at your end and SaleAssist does not take any accountability of data stored on your server.

How is the Information used

SaleAssist Innov8 is not in the business of selling personal information to third parties. SaleAssist Innov8 uses this Information to deliver the Services, to identify and troubleshoot problems with the Services, and to improve the Services. In addition, SaleAssist Innov8 may use this Information to investigate fraud or abuse. Disclosures

Accessing Services: When you access the Services, some data will be disclosed to other participants and to meeting or webinar hosts. For instance, when you attend a meeting, your name might appear in the attendee list. If you turn on your video camera, your image will be shown. If you send a chat or share content, that can be viewed by others in the chat or the meeting.

Customers Request: We follow the directions of our Customers regarding the personal data, and may store it, delete it, or disclose it at their direction.

When Legally Bound: We may also disclose data when we respond to valid legal process including jurisdiction. SaleAssist Innov8' policies regarding compliance with valid legal process preclude cooperation where a government does not have jurisdiction. SaleAssist Innov8 may also disclose data when reasonably necessary to preserve SaleAssist Innov8' legal rights.

Content visible to Customers: Customer content, including information shared during meetings, information about participants in meetings belongs to our customers. Customers may use this content, which may include personal data about participants, for their own purposes.

To Third Party Service Providers: We use third-party service providers to help us provide portions of the Services and give support. They only receive data needed to provide their services to us. We have agreements with our service providers that say they cannot use any of this data for their own purposes or for the purposes of another third party. We prohibit our service providers from selling data they receive from us or receive on our behalf. We require service providers to use data only in order to perform the services we have hired them to do (unless otherwise required by law).

We use the information collected to:

• Provide, operate, and maintain our communication services.
• Personalize user experience and improve our platform.
• Process transactions and send billing or service-related updates.
• Communicate with you about inquiries, support, or new offerings.
• Ensure compliance with TRAI, GDPR, and anti-spam regulations.
• Detect and prevent fraud, unauthorized access, or misuse.

How is the Information protected

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. You should keep your user credentials and password confidential and secure so that your information is protected. We work hard to protect your data, but the Internet is not 100% secure. We encourage you to use caution online. This includes not sharing or reusing your passwords and not using the Services with unknown persons.

Access to Third Party

We at SaleAssist Innov8 do not sell or share your data to any third party i.e Marketing companies, agencies, advertisers or any similar companies in exchange of fees/payments. We also do not share or allow any third party to use your data stored with us for any other purpose except consented by you or if required under any legal obligations.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes described above i.e. for as long as you have a SALEASSIST account and/or have subscribed to our Services. If the installation is done at your server, you may wish to retain the data/recordings till the time & storage capacity permits We may also retain your personal data for a longer period for the purpose of our legal, tax, audit, and accounting obligations. This retention will be in accordance with any limitation periods and records retention obligations that are imposed by applicable laws. We may also retain your personal data, if necessary, for our legitimate business interests, such as fraud prevention or to maintain the security of our users. If you have elected to receive marketing communications from us, we will retain data about your marketing preferences for a reasonable period of time, which will be calculated based on the date you last expressed interest in our content, products, or Services.

International Data Transfers

Except as otherwise noted in this Privacy Policy, SaleAssist Innov8 is a data controller under the European Union General Data Protection Regulation ("GDPR"), which means that we decide how and why the information you provide to us is processed, including any third-party website or service whose links can be accessed through our Services. We do not collect or otherwise record, process, organize, structure, store, adapt, alter, retrieve, use, disclose by transmission, dissemination or otherwise making available a customer's personal information pertaining to his/her race, religion, caste, sexual orientation or health or any other information that may be deemed to be sensitive under GDPR (collectively, "Sensitive Personal Information") in the ordinary course of our business. Where we need to process your Sensitive Personal Information for legitimate purposes, we do so in accordance with the applicable law. GDPR has provided the following rights to customers who are residents of countries who are members of the European Union: Right to information - including contact details to the Data Protection Officer of SaleAssist Innov8, the purposes for processing user information and the rights of the user. Right to access the Information that are processed by SaleAssist Innov8 Right to erasure ("Right to be forgotten") - this includes the right of the user to have all personal data to be erased from the records of the data controller. Right to rectification of Information that is processed by SaleAssist Innov8 Right to restriction of processing personal data Right to data portability of the Information supplied to SaleAssist Innov8 by the user. Right to object (opt-out) to processing Sensitive Personal Data (unless SaleAssist Innov8 otherwise has compelling legitimate grounds). Right of Withdrawal: The right to withdraw your consent at any time (in cases where we rely on your consent). Residents of countries who are members of the European Union, can exercise these rights by raising a request to SaleAssist Innov8 Data Protection Officer at connect@SaleAssist.ai.

We also have teams and processors (third-party providers) based in the United States and India who can access your data to develop and improve our Services on our behalf. Where we transfer your personal data outside the EEA, we have rules and steps put in place to make sure your personal data is kept safe and protected. Usually, this means we will have standard contractual clauses approved by the European Commission in our contracts with parties outside the EEA, or we will rely on European Commission adequacy decisions. For companies based in the United States, we also rely on the Privacy Shield in order to ensure adequacy of transfers made. For more information, please contact us at connect@SaleAssist.ai.

The Services are not intended for users under the age of 18 (eighteen), unless permitted under applicable local laws ("Permissible Age"). We do not knowingly collect any Sensitive Personal Information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting Sensitive Personal Information is under the Permissible Age, we will delete the users account and/or any related information as soon as possible. If you believe that we might have any information from or about a user under the Permissible Age, please contact us at connect@SaleAssist.ai.. We may use your personal information to send you e-mail communications regarding products or services offered by us or by third parties with whom we have relationships, subsequent to your express consent to receive such communications. You may at any time choose not to receive promotional e-mails from us by contacting us. Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to our Services, as well as to facilitate, complete, or confirm any transaction that you may enter into, or responding to your inquiry or request.

Following termination or deactivation of your account, SaleAssist Innov8, its affiliates, or its service providers may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and audit purposes. If you prefer for us not to provide your name and e-mail or postal address to third parties for direct marketing purposes, please contact us

Cookies

We may place "cookies" on your personal computer. "Cookies" are small identifiers sent from a website server and stored on your computer's hard drive, similar to a license plate, that help us to recognize you if you visit our Website again. Also, our Website uses cookies to track how you found our Website thereby helping us improve your experience, understand how our services are being used, and customize our Services. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. To protect your privacy, we do not use cookies to store or transmit any personal information about you on the Internet. You can reject cookies by changing your browser settings, but please be aware that if you reject our cookies it is possible that pages in our Website may not properly load, your access to certain information might be denied or you might have to enter information about yourself more than once. We may let other companies use cookies, web beacons and similar tracking technologies on our Services. These companies may collect information about how you use our Services and other websites and online services over time and across different services. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand your online activity.

Security

Reasonable security measures are in place to help protect against the loss, misuse and alteration of the information under our control. We verify accounts and activity and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally. If we do detect something risky that would compromise on your privacy and security, we shall notify you and help guide you through steps to stay better protected. We shall take complete measures to safeguard you and our Services from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

• Use of encryption to keep your data private while in transit
• Mandatory Verification processes at regular intervals to help you protect your account
• Timely review of our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems

Assignment, Change Of Control And Transfer

All our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, liquidation, bankruptcy or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner. Because of the international nature of our business, we may need to transfer your information shared with SaleAssist Innov8. For this reason, we may transfer your information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

Law And Protection

Only Indian courts shall have jurisdiction in connection to SALEASSIST and the usage of the Services. We may collect, use, preserve, and share your information if we have enough cause to believe that it is reasonably necessary to: Respond pursuant to applicable Indian laws or regulations, to legal process, or to government requests; Enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; Detect, investigate, prevent, and address fraud and other illegal activities, security, or technical issues; or Protect the rights, property, and safety of our users, SaleAssist Innov8, its affiliates, or others.

Information We Collect

We may collect the following types of information:

• Personal Information: Full name, company name, email address, contact number, and billing details.
• Technical Information: IP address, browser type, operating system, and device details.
• Communication Data: Messages, content, or campaign data sent using our services.
• Usage Data: Data about how you interact with our website and platform, including time spent, pages visited, and click activities.

Data Security

We take your data security seriously. All personal and transactional data is encrypted, securely stored, and accessible only to authorized personnel. We implement advanced security measures, including firewalls and SSL encryption, to prevent data loss, misuse, or alteration.

However, no online platform is entirely immune to risks. While we strive to protect your data, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share limited data only with:

• Trusted partners or vendors assisting in service delivery.
• Regulatory or legal authorities, if required by law.
• Third-party tools (such as email, RCS, or WhatsApp APIs) for message delivery, under strict confidentiality agreements.

All third-party integrations comply with applicable privacy and security standards.

Your Rights and Choices

• Access, update, or correct your personal information.
• Request deletion of your data, subject to legal obligations.
• Opt out of marketing communications.
• Withdraw consent for data processing.

Modifications to this Policy

Please be aware that we may change, amend, revise, modify or update our Privacy Policy from time to time. If we do, we will update this Privacy Policy on our Website, so be sure to check back here frequently. We will provide you notice of amendments to this Privacy Policy, as appropriate under the circumstances. Your continued use of our Services, after any modification to this Privacy Policy, will constitute your acceptance of such modification. If you do not agree to our Privacy Policy, as amended, you must stop using our Services.

By using our website or services, you consent to the practices described in this policy.

Contact Us

If you have any questions about this Privacy Policy, the practices of our Website, or your dealings with SaleAssist Innov8, you may contact us at connect@SaleAssist.ai.

Complaints and Grievances

For any complaints or grievances arising out of any loss, misuse and alteration of the information under our control you may contact connect@SaleAssist.ai. We request you to please provide the following information in your complaint :- Identification of the information provided by you; Clear statement as to whether the information is personal information or sensitive personal information; Your address, telephone number or e-mail address.

Addendum -- A

This addendum to Privacy Policy ("Policy") describes how we collect, process, share and safeguard Personal Data we collect from you, or that you provide to us, in connection with your use of our website https://SaleAssist.ai ("Website") or in connection with the provision of any services through the Website or elsewhere, including to provide web-based tools that enable our users and customers to find details of end-users (together with the Website the "Services") that are: (i) Reels, (ii) VidSell, (iii) Strike, (iv) Strike X (v) AIVA . This Policy also applies to the Personal Data of professionals whose business contact details appear in our Services, and tells you about your rights and choices with respect to your Personal Data, and how you can contact us if you have any questions or concerns. In this Policy, "Personal Data" or "Personal Information" means any information relating to an identified or identifiable individual. We take our obligations regarding your privacy seriously and have made every effort to draft this Privacy Policy in a manner that is clear and easy for you to understand. Please read this Policy carefully.

To remove your data, please mail us at connect@saleassist.ai

Personal Data We Collect

We obtain Personal Data from various sources described below.

Personal Data You Provide to Us

• Account Information: If you create an account to use our Services, we collect:
• Name: Your first, last, or full name as provided.
• Email ID: Your registered email address.
• Pincode: The postal code associated with your location.
• Website visit data and behavior: Pages visited, time spent, clicks, etc.
• Contact information: Includes your name, email, and any information shared through forms, emails, or other messages.
• Support Information: Includes contact details and the context of your support inquiry.
• Minimal Technical Data:
• Referrer / UTM Parameters: Information like utm_source.
• Browser / Device Info: Device type or browser version used.

Where applicable, we may indicate whether and why you must provide Personal Data, and the consequences of not doing so (e.g., access to services).

Information Collected via Automated Means

• Single Sign-On: We may collect Personal Data through sign-in tools like Google, Apple, etc.
• Cookies: We do not collect Personal Data via cookies.
• Device and Usage Information: Includes IP address, browser type, device ID, OS version, and timestamp.

Information From Third Parties and Other Sources

• Publicly Available Information: Collected from the web including name, contact, and inferred interests.
• Data Providers and Databases: Includes info from directories, partners, brokers, etc.

How We Use Personal Data We Receive or Collect

We use the Personal Data we collect for the following purposes:

To Operate and Administer our Services.

We use Personal Data to operate and administer our Services in accordance with our terms, conditions, and policies. This includes:

• To Create Your Account for our Services such as SaleAssist SSO and to secure and maintain it.
• To Provide Our Services, including to operate, maintain and support our Services by making available our online database with Personal Data and business contact details to users and customers.
• To Communicate With You, including to contact you for administrative purposes such as security or support and maintenance advisories, to provide services and information that you request, to respond to comments and questions, to contact you regarding issues concerning your use of our Services, including changes to this Policy, and to otherwise provide customer support.
• For Customer and Vendor Relationship Management, including to track emails, phone calls, and other actions you have taken as our customer or vendor.

We process your Personal Data based on our, and our customer's, legitimate interests in providing, maintaining and accessing the Services. When relying on legitimate interest as a legal basis, we ensure we comply with any request you make to exercise your rights.

To Improve, Monitor, Personalize, and Protect Our Services.

It is in our legitimate business interests to improve and keep our Services safe for our users. This includes:

• For Analytics and Product Development, including to measure and analyze usage trends and preferences in order to improve our Services, and to develop new products, services, and features.
• For Personalization to customize our Services.
• For Preventing Fraud, Criminal Activity, or Misuse of Our Services, including to ensure the security of our IT systems, architecture and networks (such as for troubleshooting, testing, system maintenance, support, and hosting of data).
• For Aggregation. We sometimes aggregate or anonymize Personal Data in a form that does not allow our users or professionals to be personally identified and use the resulting information for statistical analysis regarding the use of the Services, such as to better understand our customer base, or for other purposes.

Where required under applicable law, we will rely on your consent for such purposes or provide you with the ability to opt-out.

For Marketing and Advertising Purposes.

Subject to any consent requirements under applicable laws, we may use Personal Data to promote, advertise and market our Services to you in accordance with our legitimate interests. This includes:

• To Send Marketing Materials, alerts about the latest developments and features or other promotional materials, and to develop new promotional materials that can be useful or relevant to our customers. You will be provided with an opportunity to unsubscribe from such communications.
• To Display Targeted Advertising. We may show you advertising on other websites you visit when you visit our Website or websites of our Brand Partners and Channel Partners. For more information on how to opt out of our use or sharing of Personal Data, see the Your Choices About How We Use and Disclose Your Information section below.

For Administrative and Legal Purposes.

• We may use Personal Data for compliance purposes where it is in our legitimate interests, including enforcing our Terms of Service or enforcing or defending other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency, and to comply with our legal obligations and internal policies as permitted by law.

Who We Share Personal Data With

We may disclose Personal Data about you in the following circumstances:

• Customers and Users of the Website or Services. We make available Personal Data such as name, email, phone, location, and related data to our customers, and to users of our Website and Services, in order to provide them with the Services.
• Group Entities. We may disclose Personal Data about you to our affiliates and subsidiaries.
• Service Providers. We work with third parties to provide services such as hosting, maintenance, and support. These third parties may have access to or process your Personal Data as part of providing those services to us. For example:
• We rely on cloud service providers for data storage, disaster recovery and to perform our obligations to you.
• We use providers of business communication tools.
• Legal. Information about our users, including Personal Data, will be disclosed to law enforcement agencies, regulatory bodies, public authorities or pursuant to the exercise of legal proceedings if we are legally required to do so, or if we believe, in good faith, that such disclosure is necessary to comply with a legal obligation or request, to enforce our terms and conditions, to prevent or resolve security or technical issues, or to protect the rights, property or safety of SaleAssist, our users, a third party, or the public.
• Change of Corporate Ownership. We may disclose Personal Data to an acquirer, successor, assignee, or other related party as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
• Aggregated Information. We may disclose aggregated or otherwise anonymized information for any purpose, unless we are prohibited from doing so under applicable law.
• Business Partners. We may share Personal Data such as name, email, phone, location, and related data with our business partners and affiliates, including for the purposes of sales, marketing, recruiting and other related purposes. We may share Personal Data with our business partners and affiliates in order to contact potential customers, market products and services, recruit new employees and for other related purposes.

Your Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with the following control over your information.

• Account and User Controls.
• Promotional Materials. If you do not wish to have your email address or other contact information used by SaleAssist for marketing purposes to promote our own or our affiliate's, subsidiarie's or partners products or services, you can opt out by contacting us as set out in the "Contact Us" section below. If we have sent you a newsletter or promotional email or message, you may opt-out of receiving them by following the instructions included in each newsletter or communication, including by clicking the unsubscribe link at the footer of the email.
• Accessing, Deleting and Correcting Your Account Information. You may contact us as set out in the "Contact Us" section below to request access to, correct or delete any Personal Data that we have about you. We cannot delete your Personal Data except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
• Personal Data Requests. We may offer you choices that affect how we handle the Personal Data that we control. Where required under the laws that apply in your place of residence, you may exercise the following rights in relation to your Personal Data by contacting us as set out in the "Contact Us" section or as specified below:
• Information. You may request information about how we collect and use Personal Data. We have made this information available to you in this Privacy Policy.
• Access. Upon request, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
• Correction. You have the right to correct, update or complete any Personal Data we hold about you that is inaccurate or incomplete. Please note that we may rectify or remove incomplete or inaccurate information, at any time and at our own discretion.
• Deletion. You may request to have your Personal Data anonymized, erased or deleted, as appropriate. In this case, if there is no overriding legitimate interest or exceptions to continue processing your Personal Data, we will erase your data. To request deletion of your Personal Data, Please mail us at connect@saleassist.ai.
• Opt Out of Selling Personal Information. If your Personal Data appears within our Services, you may opt out of the "selling" (as the term is defined under applicable privacy laws) of your Personal Data by using our Do Not Sell or Share My Info tool.
• Opt Out of Targeted Advertising. We share Personal Data with advertising partners that display targeted advertising around the web as described in the "How We Use Personal Data We Receive or Collect" section above. You can opt-out of our use or sharing of personal information for these purposes by contacting us at "Contact Us".

Additional rights, such as to object to and request that we restrict our use of your Personal Data, and where applicable, you may withdraw your consent. You may exercise these rights by emailing us at connect@saleassist.ai. or by contacting us as set out in the "Contact Us" section below. Please note that, prior to any response to the exercise of such rights, we may require you to verify your identity.

Depending on your jurisdiction, you may be able to empower an "authorized agent" to submit requests on their behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination. You may designate an authorized agent to make a request on your behalf pursuant to applicable law. We accept documentation of your designation in the form of a valid power of attorney and/or a written authorization signed by you and the authorized agent. You may submit evidence of your designation of an authorized agent in writing to: connect@saleassist.ai or 418, Magnum Tower 1, Sector 58, Gurugram, Haryana 122011. We may require verification of your authorized agent in addition to the information for verification above for Consumers and households.

In some instances, your choices and rights may be limited by an exception, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Please note, if you have a concern about our privacy practices, including the way we handle your Personal Data, you can report it to your local data protection authority. We hope you will be able to address any concerns with us directly in the first instance so we are able to respond to them.

Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" signals.

Children's Privacy

Our Services are not directed or intended for individuals under 18, and we do not knowingly collect Personal Data from individuals under the age of 18 nor do we have knowledge that we have processed Personal Data of anyone under the age of 18. If you learn that a child has provided us with Personal Data in violation of this Policy and our Terms of Service, please contact us as set out in the "Contact Us" section below.

Data Security

We have implemented physical, managerial, and technical safeguards that are designed to improve the integrity of Personal Data that we collect, maintain, and otherwise process and to secure it from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website or Services. Any transmission of Personal Data is at your own risk.

Data Retention

We store all Personal Data for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal or regulatory obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. Retention periods will be determined taking into account the type of information that is collected and the time necessary to fulfill the purpose for which it was collected, bearing in mind the requirements applicable to the situation and the need to delete outdated, unused information at the earliest reasonable time. When deleting Personal Data, we will take measures to render such Personal Data irrecoverable or irreproducible, and the electronic files which contain Personal Data will be permanently deleted

Third Party Services

The Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operator's policies, if any, and governing privacy and security, even if accessed through the Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service and we encourage you to learn about third parties' privacy and security policies before providing them with your Personal Data.

State Specific Disclosures

This section applies to the extent applicable based on applicable privacy laws in your jurisdiction

Consumer Rights Requests Metrics

The CCPA requires businesses to track and publish request metrics.

* SaleAssist processes both opt-out requests and deletion requests in the same manner by removing the consumer's personal information from our database.

** "Location unknown" covers scenarios where we received a request but were unable to determine the requestor's location.

Telephone Consumer Protection Act (TCPA) Rules, 2025

Under TCPA, we are required to request explicit customer consent to send them pre-recorded voice messages, SMS, fax, and auto-dialed calls.

• Expanded Opt-Out Methods You can now revoke consent through various methods, including emails, voicemails, and informal messages, such as "Leave me alone." This means businesses must go beyond simply recognizing keywords like "STOP" and interpret a wider range of opt-out requests.
• Opt-Out Confirmation Text After receiving an opt-out request, we can send a single text to the customer to confirm the request. We will try our best to send this message within 5 minutes of receiving the opt-out request. If it takes longer than that, we will provide an explanation for the reasonable delay in sending the text.
• 10-Day Rule for Opt-Outs The timeframe for processing opt-out requests has also been significantly reduced. We will process all opt-outs requests within 10 business days.

India's Digital Personal Data Protection (DPDP) Act, 2023

• Right to Access Information about personal data At any point you can contact us to request a summary of the personal data relating to you that we hold. Once we have received your request we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee. You do not have to provide a reason for requesting access, but you will need to provide some proof of your identity co-relating to the personal data sought access.
• Right to Correction and Erasure of Personal Data If the data we hold about you is out of date, incomplete, or incorrect, or misleading, you can inform us and your data will be updated or erased.
• Right of Grievance Redressal Data Principals have the right to have readily available means of grievance redressal provided by our client's and/or us in respect of any act or omission of our client's or us regarding the performance of our obligations in relation to your personal data or the exercise of your rights under the provisions of DPDP Act.
• Right To Nominate Data Principals have the right to nominate any other individual, who shall, in the event of death or incapacity of the Data Principal, exercise the rights of the Data Principal in accordance with the provisions of DPDP Act.
• Right to Give Consent Consent that is free, specific, informed, unconditional and unambiguous with a clear affirmative action, and shall signify an agreement to the processing of her personal data for the specified purpose and be limited to such personal data as is necessary for such specified purpose.
• How to Exercise Your Rights In relation to the above, you can exercise such right by sending us an email with your request to connect@saleassist.ai along with the necessary proof of identity requirements that we may require prior to processing such a request from you.
• Responding to Data Principal's Requests We will respond to your requests within a reasonable timeframe, typically within one month of the receipt. We may ask you for additional information to verify your identity before processing your request

Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our privacy practices. It is our policy to post any changes we make to this Policy online. The date the Policy was last revised is identified at the top of the page. Please monitor our Website and this Policy periodically to check for any changes. If we make material changes to how we treat our user's Personal Data, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page

Contact Us

SaleAssist is the entity responsible for the processing of your Personal Data and, the controller for your Personal Data are the Brand Partner users of our Services under applicable laws.

If you have any questions or comments about this Policy or our privacy practices, or to make other requests relating to your Personal Data, please contact us by one of the following methods:

Grievance Officer: Chetan Jangir - Chetan@saleassist.ai

Privacy requests: connect@saleassist.ai or via mail at:

SaleAssist Innov8 Pvt
1/22 Asaf Ali Road, 2nd Floor
Delhi - 110002

In addition, you may contact our data protection officer at connect@saleassist.ai